Our team has compiled the most commonly asked questions to provide you with quick and helpful solutions. Explore our FAQ sections to get the information you seek and make the most of your experience with us! Can’t find what you are looking for, visit our support page, create a support ticket or contact our team.

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Phone FAQs

Yes, cloud-based and PBX phones.

Cloud-based phone systems are also known as Hosted Phone System; forgo the upfront cost of hardware, software, and licensing associated with traditional PBX (on-premise) phone systems. Instead, your provider rolls most of your equipment, security, maintenance, and support costs into a monthly recurring seat/user fee. A hosted phone system is a telephone service where the main telephony infrastructure is housed off-site, usually maintained by a third-party provider. The service connects businesses to this system via the internet, eliminating the need for on-site hardware and enabling access to advanced communication features. This system offers benefits such as lower upfront costs, scalability, reduced maintenance, and the ability to make and receive calls from anywhere with a reliable internet connection.

PBX phone systems are also known as an On-Premise phone system; that provides total ownership of your telephony with a combination of digital and IP services and endpoints. Systems are required to have dedicated facilities and equipment, including common equipment units, phone system cabinets, servers, and central processing units. You have the flexibility of selecting your own service provider and can use either traditional dial tone services or new SIP (session initiation protocol) technology for your dial tone.

The required internet speed for a hosted phone system can vary based on the number of concurrent calls and the specific codec used by the system. However, as a general rule, a dedicated 100 Kbps of both upload and download bandwidth per concurrent call is often sufficient for clear, quality voice calls.
A cloud phone system is a type of telephone service that operates over the internet rather than traditional phone lines, offering flexibility and scalability.
Cloud phone systems function by converting voice signals into digital data that is transmitted over the internet, enabling communication from any device connected to the internet.

Yes, cloud phone systems are secure as they use encryption and authentication to safeguard your communications.

Some benefits of a cloud phone system include reduced costs, improved scalability, increased mobility, and access to advanced features like call forwarding, auto-attendant, and business SMS.

Yes, many cloud phone systems can integrate with various business tools like CRM software, email, and other productivity apps to streamline communication and collaboration.

Our team recommends at least 100 kbps upload and download bandwidth per line. You will also need to factor in all equipment utilizing the internet when determining the internet speed needed when adding the phone system.

Network FAQs

A business network is a system of interconnected devices such as computers, printers, phones, and servers that enable data sharing and communication within an organization.

Networking solutions help businesses to improve traffic, secure the network and smoothly provide services as well as keeping your employees and other users happy. Rather than having multiple sources for different devices, a comprehensive network will link all of your business operations for ultimate convenience and productivity.

Information will flow smoothly from one device to another, enhancing communication across your business team. However, this is not a one-size-fits-all situation – the best computer networking system for your business will be uniquely configured to priorities your business needs.

Network design is crucial for efficient data flow, reducing downtime, improving security, and maximizing the utilization of network resources.
Enhancing network security can be achieved through firewalls, regular software updates, strong password policies, and conducting periodic security audits.
Improving network performance can be achieved by regular maintenance, updating hardware and software, and optimizing bandwidth usage.

The choice between a wired or wireless setup depends on what you value most in a network set up for businesses. The main benefits of a wired network are the following:

  • Faster data transfers
  • Less lag
  • Better security

A wireless network, on the other hand, offers the following:

  • Convenience
  • Easier to install and deploy
  • Quickly advancing

Of course, your setup can have both and may even need both depending on your operations and whether you have remote locations. For instance, you can have an internal network for your employees and a separate guest wireless network for the convenience of your visitors and clients. Considering which factors you value in a computer network will help you determine which type of setup you need.

Network setup involves planning, installing and configuring hardware and software, creating a secure and efficient network design, and testing the network.

A professional can ensure your network is secure, efficient, and capable of handling your business’s demands, reducing potential issues and improving performance. The professionals at Red Horizon Technologies also offer ongoing support and monitoring services.

Issues can include security vulnerabilities, insufficient bandwidth, compatibility issues between devices or software, and network downtime.

A reliable network is essential for a business as it enables efficient communication, data sharing, and supports all online business activities.
Network downtime refers to periods when your network is unavailable or performing sub-optimally, disrupting regular business operations. This could be due to several reasons including hardware or software failures, network overloads, or cybersecurity incidents. Minimizing network downtime involves several strategies including, regular maintenance, regular network monitoring, implementation of redundancies, investment in quality hardware and software, taking cybersecurity measures, and creation of a disaster recovery plan.

Surveillance Camera FAQs

A surveillance camera is a device that captures video footage of a specific area for security or monitoring purposes.
Many surveillance cameras use infrared (IR) technology, allowing them to capture video in low light conditions or complete darkness.
To ensure effectiveness, surveillance cameras should be strategically positioned, regularly maintained, and the system should be regularly tested.
Legal considerations can include respecting privacy laws, informing people about surveillance, and not installing cameras in private spaces without consent.
NVR stands for Network Video Recorder. This type of recorder is used only with digital cameras (IP cameras). It functions the same as DVR.
Yes, onsite monitoring of both live and recorded video is possible.
Security DVR? NVRs will come back on as soon as the power does. However, we suggest an uninterruptible power supply (UPS) which provides a short period of backup power and also serves as a surge promotions device. This ensures your video surveillance will still be online in the event someone cuts the power to break in unnoticed.
Most internet-enabled security DVR/NVR systems allow multiple users to view the same site simultaneously. However, as more people look at the same cameras/DVR/NVR at the same time, the bandwidth will be shared between them. This reduces image quality.
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